Services Account Manager (Pleasanton/San Francisco)
Are you an Audio Visual Account Manager who has proven success in the areas of strategic customer solutions and retention? If so, we are very interested in connecting you with our client, a leading Audio Visual Integrator.
The Services Account Manager is a strategic member of the global sales organization with a concentration on the identification, development, and transaction of Solutions-oriented activities. More specifically, this role will work closely with local office leadership to create Services-led solutions to target in-region customers that are under-served and with in-region Account Managers to expand existing customer engagements to be more considerate of recurring services.
To enable focus within a diverse and robust service catalogue, the Services Account Manager will prioritize their direct involvement towards platform-oriented and / or multi-element services engagements. Proper regional office and account management alignment, subject matter expertise, and redirection to appropriate sales enablement resources will be provided in support of all other recurring Services opportunities. The Services Account Manager will work with regional and local office leadership and with services product management, solution architects, and operational leadership to enhance customer satisfaction and customer retention through reliable and valuable user engagements that enable a world class customer experience.
Our ideal candidate will have 5+ years of experience with customer-oriented solution selling in the audio visual industry and experience operating in a multi-state and / or complex matrix business environment.
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